Shipping policy
Last Updated: 17 August 2026
This Shipping Policy applies to every order shipped within the United States. The aim is a clear, dependable and transparent delivery experience.
1. Shipping Costs
Standard shipping is free on all US orders. No handling or processing charges are added at checkout.
2. Processing & Delivery Times
- Processing: 1-3 business days
- Estimated delivery: 5-8 business days after dispatch
- Order cut-off: 12:00 PM EST (U.S. time zone)
Orders ship directly to you from our supplier's warehouse in China. Delivery windows can move with carrier load, weather or local logistics problems, though most orders land inside the estimate.
Once your order is dispatched you will receive an email containing a tracking link.
3. Customs & Import Fees
U.S. customers pay no additional customs, duties or import fees on delivery.
4. Address Changes
You can request a change of shipping address within 24 hours of ordering. Once the order has been dispatched, no further changes are possible.
5. Order Cancellations
You may cancel any time before dispatch. After your order has shipped, cancellation is no longer available, though you can still return items under our Refund Policy.
6. Delayed or Damaged Deliveries
If your order is running late or arrives damaged, contact us:
Email: support@elovette.com
Phone: +1 307-449-2917
For damaged parcels, please attach clear photos so we can sort it out quickly.
7. Customer Care
Support hours: Monday to Friday, 9:00 AM–5:00 PM EST (U.S. time zone).
Email: support@elovette.com
Phone: +1 307-449-2917
We aim to respond within 24 hours on business days.
8. Company Details
This online store is operated by:
Registered Name: Strixe LLC
Company Number: 10488864
Registered Address: 2106 House Avenue, Suite 471, Cheyenne, Wyoming 82001, United States
For returns, see our Refund Policy.