Refund policy

Effective Date: 17 August 2026

At Elovette we want you to order with confidence. If something about your purchase is not right, we are ready to put it straight.

This Refund Policy sets out how to send items back, request a refund, or arrange an exchange, in line with U.S. consumer protection standards.

1. 30-Day Return Window

You may return items within 30 days of the delivery date.

To qualify for a return:

  • The product must be unused, unworn and in its original condition
  • Original packaging, tags and accessories must be included
  • Proof of purchase (order ID or receipt) must be supplied

Products showing damage, wear or misuse after delivery may not qualify for a refund, unless the item itself is faulty.

2. Starting a Return

Get in touch before sending anything back:

Email: support@elovette.com

Phone: +1 307-449-2917

Include your order number and the reason for the return. Our team will then send you step-by-step instructions and the correct return address (also shown below).

Please do not ship items back before contacting us, as it is the only way we can make sure your return is processed correctly.

Return Address:
Wu Xi
Building 4, 4th Floor, 58 Baiye Road
Dongguan, Guangdong 523000
China

3. Return Shipping Costs

Return postage is paid by the customer, including sending items to the address above. Original shipping charges are not refundable. We charge no restocking fee. We do recommend a tracked service, as we cannot take responsibility for returns lost on the way to us.

For faulty, damaged or incorrect items, see Section 6. In those cases we resolve it with a refund or replacement and do not ask you to ship anything back.

4. Refunds

Once your return reaches our returns centre and has been checked:

  • We email you to confirm whether it has been approved or declined
  • Approved refunds are issued within 5-10 business days to the original payment method
  • Depending on your bank or card issuer, it can take up to 14 business days to appear

If a return does not meet the criteria, for example used items outside the policy, we will contact you to talk through the options.

Returned items are normally inspected within 1-3 business days of arriving.

5. Exchanges

If you would rather exchange than refund:

  • Speak to our customer care team first
  • We may suggest returning the original for a refund and placing a fresh order, which is usually quicker and keeps stock accurate

6. Faulty, Damaged or Incorrect Items

If what arrives is damaged, defective or simply not what you ordered:

  • Contact us within 48 hours of delivery, or as soon as you reasonably can
  • Send photos of the problem, your order number and a short description

We will then offer either a free replacement or a full refund, depending on your preference and what we have in stock.

7. Customer Care

Support hours: Monday to Friday, 9:00 AM–5:00 PM EST (U.S. time zone).

Email: support@elovette.com

Phone: +1 307-449-2917

We aim to respond within 24 hours on business days.

8. Company Details

This online store is operated by:

Registered Name: Strixe LLC

Company Number: 10488864

Registered Address: 2106 House Avenue, Suite 471, Cheyenne, Wyoming 82001, United States

For shipping details, see our Shipping Policy.