Privacy policy

Last Updated: 17 August 2026

This Privacy Policy explains how Elovette ("we", "us", "our") collects, handles and protects your personal data when you visit elovette.com, place an order, or otherwise use our offerings (the "Services").

Our store runs on Shopify, which acts as our e-commerce platform and hosting provider.

By using our Services you confirm that you have read and understood the terms below.

1. Business Information / Data Controller

Strixe LLC, registered under number 10488864 and trading as Elovette, is the entity responsible for processing your personal data under applicable U.S. privacy law.

Shopify acts as our service provider and as a data processor on our behalf.

2. What Information We Collect

A. Information you give us directly

  • Full name
  • Shipping and billing addresses
  • Email address
  • Telephone number
  • Payment details (handled through secure channels; we never keep full card numbers)
  • Transaction records: orders placed, returns made, support requests

B. Information collected automatically

Through cookies, tracking pixels and analytics platforms we record:

  • IP address
  • Device specifications and browser details
  • Pages viewed and how long you stayed
  • Cart behaviour: items added or removed, abandoned sessions

C. Information from outside sources

We may receive limited details from payment service providers, Shopify, and marketing and advertising partners (Google Ads).

We neither buy nor sell personal data.

If you live in California or another U.S. state with its own privacy legislation, you may have additional rights under the CCPA/CPRA and comparable state rules. See Section 7.

3. Why We Use Your Information

We process your information for the reasons below, consistent with U.S. federal and state privacy obligations including the FTC Act and individual state consumer privacy frameworks.

A. Order processing: creating and maintaining your customer account, handling secure transactions, preparing and dispatching orders, sending shipping and tracking notifications, and managing returns, refunds and exchanges.

B. Customer care: answering questions, concerns and complaints, and resolving problems with products or deliveries.

C. Service improvement and personalisation: reviewing site performance and customer interactions, improving navigation, range and overall experience, and showing content matched to your interests.

D. Marketing and advertising, where lawfully permitted: sending promotional emails or newsletters (with consent where required) and showing personalised or general advertising on our site and elsewhere.

You can opt out of marketing at any time using the unsubscribe link in our emails or by contacting us. We may build customer groupings or behavioural profiles based on purchase or browsing activity; to opt out of profiling, write to support@elovette.com.

E. Fraud prevention and security: protecting your account, detecting and investigating fraudulent activity, and keeping payment processing sound.

F. Legal compliance: meeting U.S. tax obligations, bookkeeping and accounting duties, consumer protection and e-commerce rules, and law enforcement requests where we are legally obliged to comply.

4. When We Share Your Information

We share only what running our business requires.

A. Shopify hosts our store, processes payments and supplies analytics, reporting and fraud detection.

B. Service providers: personal data may be passed to payment processors, logistics and shipping companies, IT, analytics and customer support vendors, and email delivery and marketing platforms. These vendors are "service providers" under U.S. privacy law and may not use your data for their own purposes.

C. Advertising partners: we may share hashed or pseudonymised identifiers with advertising partners (Google Ads) so they can serve relevant ads. They handle that information under their own privacy policies.

D. Legal reasons: we may disclose data in response to subpoenas or lawful requests from authorities, or to defend our rights, property or the safety of others.

We do not sell personal data.

5. Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to power core site functions (checkout, login, saved preferences), to measure site usage and performance, and to support advertising and retargeting.

You can adjust cookie preferences in your browser settings or through the cookie banner shown on elovette.com. Disabling cookies may affect some features.

6. Data Storage and Protection

We apply reasonable technical and organisational measures to keep your personal data secure. No method of storage or transmission is completely secure, however.

Personal data may be held on secure servers in the United States, and by Shopify, which may process and store data in the U.S., Canada or elsewhere under its Data Processing Addendum.

We keep data only as long as needed to provide our Services or to meet legal obligations.

7. Your Rights Under U.S. Privacy Laws (Including CCPA/CPRA)

Depending on your state of residence (California, Virginia, Colorado, Connecticut and others), you may have the right to:

  • Know: ask what personal data we hold about you
  • Delete: request deletion of your personal data
  • Correct: fix inaccurate or incomplete data
  • Opt out: decline the sale or sharing of personal data, or targeted advertising
  • Portability: receive your data in a transferable format
  • Limit the use of sensitive information, where applicable

To exercise any of these, write to support@elovette.com. We may need to verify your identity before acting on a request. You may also appoint an authorised agent where the law allows.

8. Children's Privacy

Our Services are not aimed at children under 13, in line with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal data from minors. If you believe a child has given us personal data, contact us so we can remove it.

9. Links to External Websites

Our site may link to third-party websites. We are not responsible for their privacy practices or their content. We suggest reading their policies before sharing any personal data.

10. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. The "Last Updated" date above shows the most recent revision. Where the law requires it, we will notify you of significant changes.

11. Customer Care

For questions, or to exercise any of your rights:

Support hours: Monday to Friday, 9:00 AM–5:00 PM EST (U.S. time zone).

Email: support@elovette.com

Phone: +1 307-449-2917

We aim to respond within 24 hours on business days.